[Community Admin]

Hello Anne, thank you for your question here in the forum. However, if you have a service contract, please contact the ZENNER Connect Helpdesk with your enquiry..

Thank you very much and best regards!

[Community Admin]

Thanks @Rajib for the good question and @schwooz for the great answer!

Will be added to the list of ideas for future optimizations in the Datahub👍🛠

Best regards

[Community Admin]

Hello @Laxr7,

As you have unfortunately not yet received any feedback on this enquiry here in the forum, we would like to do so. As it turns out, you have already received the documents you need from your colleagues at ZENNER Support 🙂 We hope this helped you and that you were able to integrate the meters into the other network?

Best regards!

[Community Admin]

Very good, then we wish you continued success with the information you received and a nice weekend too! 🙂

Best regards

[Community Admin]

Hello @Laxr7,

what @schwooz has already answered above is absolutely correct👍, but perhaps a little additional information: The operation of the platform is BSI and ISO/IEC 27001 certified, data security is guaranteed, among other things, by a multi-client structure and encrypted data transmission and the company’s own data center is located in Germany, so not outside the EU, for example.

Warm regards 🙋‍♂️

[Community Admin]

Hello Roman,

thanks for this good question. In fact, we were unfortunately able to reproduce this and our manually entered meter reading data is currently not displayed in the diagrams either. We have reported the issue to the development team and will provide an update as soon as possible. Hope you can get by with other things until then.

Kind regards🙋‍♂️

[Community Admin]

Hi Roman,

it turned out that a bug had crept in here, but it has now been fixed🙂. Please check again whether your manually entered values ​​are now also displayed in your diagrams and whether they are correct. If not, just let us know.

Thanks and best regards

[Community Admin]

Hi Gerco,

firstly, we want to inform you that we moved your last reply to this discussion because your question is about parsers. We hope that this is fine for you.

You say you are complete new to the ZENNER Datahub, does this mean you have already an account with a tenant or that you inform yourself about the platform? Usually, we indeed provide a parser for every sensor that can be included into the platform out of the box. In case you have sensors which are not yet compatible, we can evaluate if we can change this. So, it is indeed so far unusual that customers write or want to write their own custom parsers. Nevertheless, we reached out to our development team which operates the Datahub technically to clarify to what extent this is possible at all so far. We will get back to you as soon as we have the answer.

Best regards

[Community Admin]

Hello Gerco, currently there is no documentation for this. But could you give us at first some more detailed information on that? What kind of parser do you need? For which device(s)? Or more generally, what underlying problem do you need a solution for?

Thanks for your reply and best regards

[Community Admin]

Hi Gerco, thanks for your question. A full public documentation for the ZENNER Datahub unfortunately does not exist yet, but you can find several articles about the platform here in the Community Blog👉 https://community.zenner-connect.com/en/blog/category/zenner-datahub-en/, like the following:

• ZENNER Datahub – An Introduction
• Quick Guide – ZENNER Datahub for a good general overview
• ZENNER Datahub Howto: Sending Dowlinks
• ZENNER Datahub Howto: Setting up forwardings

If you have something which is not covered there yet, like the topic with the custom parsers, we look forward to receiving further feedback on this 🙂

Best regards

Members of the B.One Community

[Community Admin]

Thank you @schwooz for your answer and the reference to the article mentioned 👍🙂 Just a small additional note: We are in the process of updating this again, for example another section on the new forum area will be added.

[Community Admin]

Michael has already answered the question🙂👍 In addition, we would like to recommend the following blog posts, which also deal with this, among other things:

• Quick Guide – B.One Gallery
• Visualization Tool B.One Gallery – An Introduction

[Community Admin]

Hi Gerco,

thanks for the further information and context. It seems that your partner is already in contact with someone from ZENNER support regarding the missing parsers, maybe you know if this is correct? Regardless of this, we can inform you that we are currently working on a public documentation for setting up a custom parser using your own HTTP interface in/for the ZENNER Datahub and that we will make this available here in the Community very soon as a blog post. As soon as we have published it, we will inform you and share the link to the post in this discussion. We hope that this will help you and answer your questions. If you have some more, don’t hesitate to ask 🙂